Forum Member Competitions - Free to enter! She said many heads believe that issues picked up during inspections can often be dealt with, but issues occurring post-inspection and requiring the complaints process to resolve rarely result in a different outcome. Figures from the watchdog also show there were 890 complaints about inspections in 2019-20, up from 662 complaints a year earlier, https://www.tes.com/magazine/archive/proportion-ofsted-inspections-complaints-39, Unlimited access to all Tes magazine content, Councils hit out at government breach of trust over teacher pay, Proposed Northern Ireland cuts condemned as catastrophic, No progress made on teacher pay after union crunch talks, Strikes: Schools told to take all reasonable steps to stay open, Teacher strikes Q&A: everything you need to know, Teachers to strike in England from next month, Gibb: Schools can use pupil premium to offer more free meals, Strikes: Heads may have no choice but to close schools, Watchdog to change how it handles complaints, School leaders union calls for independent panel to review Ofsted complaints, Ofsted looking to review complaints process. Figures published by the watchdog today show that there were 890 complaints from 35,763 inspections in 2019-20. But schools judged good are able to complain about their inspection or inspector too if they have concerns. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Become a subscriber and stay up to date with the latest breaking news and industry discussion. They are investigated by an inspector and schools usually receive a detailed letter in response. Author: BBB Business Profiles may not be reproduced for sales or promotional purposes. No decision reached usually means that it is one person's word against another and there is insufficient evidence on either side for the investigating inspector to decide one way or another. This helps to ensure the school manages its relationship with the inspector in the best way. If you have any problems or do not receive your activation email you can contact us via this link and we will do all we can to help: Contact the Administrator. We also make every effort to engage with people from the sectors we inspect and act on their feedback where we can.. This followed a record high of 26 per cent out of 320 complaints closed in the previous year, but this was heavily impacted by Covid. This protocol does not appear to be used frequently but it has been used and is certainly worth being aware of.Take care of yourself and your colleaguesA poor quality inspection can in itself be a stressful experience. Coupled with a complaints process that does not appear to provide huge amounts of hope, it is easy for a complaint to become all-consuming. During the 2020-21 academic year, Ofsted upheld or partially upheld just a quarter of complaints lodged. Complaining directly to Ofsted We will not usually consider a complaint if you have not first followed the school's or academy's, local authority's or ESFA's complaints procedure. I realize that EFS is the processing company for this amount being withdrawn and I am seeking a resolution for this d/t her condition and the company preying on my mother. Save my name, email, and website in this browser for the next time I comment. - Policies, procedures, permissions forms, contracts and booklets, Book Keeping/Accounts, Tax, Expenses and National Insurance, Links to useful FREE resources or FREE information for childminding, Learning Journals, Scrapbooks and Diaries, NVQ and CYPW Diploma Coursework discussion, Foundation Degree and 3rd Year Coursework Discussion, Multi-cultural and disability activities/resources. I very much doubt Ofsted want schools to complain. - Local Childminder Chat, Childminding Events & Groups, Local Childminder Chat, Childminding Events, Groups & Coordinators, Advertise your Vacancies with Childcare.co.uk, Free Childminder Public Liability Insurance, Food Safety & Hygiene including Certificate, Advanced Post Thanks / Like v3.6.1 (Lite). Payment Processing Services in Chesterfield, MO. To start viewing posts, select the forum that you wish to visit from the selection below. The inspection was led by an inspector employed by the nearby Delta Academies Trust, just one week after XPs chief executive hit out at neighbouring schools for excluding pupils and creating problems in our town. The comments were made during a meeting with members of the Confederation of School Trusts. I too am a childminder, and just this evening one of my parents has accussed me of threatening and mishandling her two children. It adds that the complaints team had also identified a need for clearer guidance for providers on the contexts in which an inspection might be shadowed, as well as suggesting a review of policy on the timing of school inspections at the start of autumn term. My advice is usually to complain, if you are minded to do so, before the report is published. However Ofsted has alsopublished figures today which show that almost nineout of 10 schools or other providers said that they were satisfied or very satisfied with their inspection experience and that the feedback would help them to improve. claimed that inspectors visiting his childs Bishop Stopfords school asked a boy if he thought it was a white, middle-class school. Learning and Skills Events Consultancy and Training, c/o Mindspace The trust understands the next inspection will take place well before the usual 30-month threshold. Last month Philip Hollobone, the Tory MP for Kettering, claimed that inspectors visiting his childs Bishop Stopfords school asked a boy if he thought it was a white, middle-class school. I have been unable to reach EFS directly for some reason and would like this looked into. It is perhaps unsurprising that most complaints come from schools which have been judged requires improvement or inadequate after all these are the schools where the stakes of inspection tend to be highest. However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens.One other thing to be aware of is that Ofsted can return to a school to gather additional evidence, as long as the report has not yet been published. 4:56 pm. Ofsted is now reviewing its complaints policy to see how it can be improved. However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens. 690 Chesterfield Parkway West, Chesterfield, MO 63017. In 2017, the High Court concluded: "that Ofsted's complaints process implied that the decision-makers processes are always effective and therefore impeachable, thereby preventing an aggrieved party from pursuing a substantive challenge, is not a rational or fair process." (Source: Browne Jacobsen, 2017) It was ruled that until Ofsted amended the relevant section of its complaints . He stated that the school had triple the number of permanently excluded pupils on roll and was picking up the problems that other schools are creating in our town. upheld, not upheld or 'no decision reached'. Ofsted officials are now reviewing their policy to see how they can improve it. Complaining about an inspection, especially one that is still in progress, can be daunting, but you and your school deserve a high-quality inspection. This was to ensure inspectors knew the framework should not be taken verbatim and that inspectors must not leap to snap judgments that any such issues were endemic in the school. You can make an informal complaint. I did tell her about that I think Ofsted must go and investigate and I was not scared as i did not fear anything. EC2A 2AP. I called the warranty company and was told I would be reimbursed as I had a free 30 day revue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); The policy and process hasnt changed but suddenly its no longer fit for purpose! However, the watchdog found leaders did not have the required knowledge of the off-site provision for sixth-form students. London During the 2020-21 academic year, Ofsted "upheld or partially upheld" just a quarter of complaints lodged. First, Ofsted does take Step 2 complaints seriously. This is so untrue and I now feel really upset, worried and scared as to what she will do. Forewarned is forearmed! Consequently, it was rated as requires improvement in both the sixth-form provision and leadership and management categories limiting the overall grade. Search; Welcome to the Childminding Forum. To view the whole Forum and member areas you must register first. If you complain, we will review the information you provide and decide what to do. We recommend you start by preparing a This represented 20 per cent of complaints considered at this stage, compared to 17 per cent in 2016-17. https://www.tes.com/magazine/archive/bullying-complaint-upheld-ofsted Introduction of new SEND inspection framework means revisits clock has been reset, Watchdog issues warnings over uninspected schools, part-time timetables and its lack of powers over 'chaotic' and 'unsafe' illegal schools, Recruitment and retention of staff must be 'urgently addressed', Philip Hollobone claimed the team sent to inspect Bishop Stopford School had a 'prearranged agenda', MP fears lack of records will mean 'important patterns and opportunities to introduce improved safeguarding' being missed, But watchdog confident it can ramp up visits to meet pledge of inspecting every school by July 2025, Your email address will not be published. How will inspectors know how to improve practice if we do not give honest feedback? This is to ensure inspectors know the framework should not be taken verbatim, leaders were told, and that inspectors must not leap to snap judgments that any such issues are endemic in the school or provider. The policy and process is not the problem, thats just window dressing, and reviewing it will do little to restore confidence. A major concern was inspectors jumping to snap judgments based on what pupils said. Ofsted is also proposing toconsider and respond to formal complaints from schools before it publishes aninspection report if these complaints are submitted promptly.. In fact, Ofsteds online complaints portal asks you to structure your complaint into specific sections: conduct, judgement and process.For example, a complaint about a rude inspector (there are not many of these but some are out there) would be a complaint specifically about conduct.A concern about an inspector not having followed the deep dive methodology correctly would be about process although it might blur into judgement too if the result was what you consider to be an unfair judgement.Dont wait until the inspection is overI know it may not be what you want to do you will probably be keen to maintain a good relationship with your inspector but complaining face-to-face is the first step in Ofsteds complaints process.
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